COMPLAINT RESOLUTION PROCEDURES
Step-by-Step Resolution Process
- Step 1: Contact the Teacher (academic or behavior concerns)
- Step 2: Contact Student Support Team (if unresolved or SELrelated)
- Step 3: Contact Hybrid Center Coordinator (for hybridrelated issues)
- Step 4: Contact School Administrator (for escalating concerns)
- Step 5: Submit a Formal Complaint (after informal steps)
Formal Complaint Process
A formal complaint must:
- Be submitted in writing
- Describe the issue clearly
- Identify previous attempts to resolve it
- Provide desired outcome
Administrators must respond within 10 business days.
Emergency or Safety Concerns
Must be reported immediately — no formal steps required.
Privacy & Boundary Policies
Staff must not:
- Share personal phone numbers
- Friend parents on social media
- Use nonapproved communication platforms
Families must respect staff boundaries and personal time.
Recording Policy
Parents may NOT record:
- Live instruction
- Conferences
- Phone calls
- Virtual meetings
Exceptions require written administrative consent.
Parent Conduct in Meetings
Parents must:
- Maintain a respectful tone
- Allow educators to speak
- Refrain from profanity or threats
- Participate constructively
Meetings may be ended if conduct becomes inappropriate.