TECHNOLOGY FAILURE RECOVERY PLAN
System Maintenance
The School ensures continuity of operations through:
- Regular system updates
- Timely security patching
- Redundant systems for essential services
- Ongoing performance and security monitoring
Covered Systems
This policy applies to all core systems, including:
- Learning Management System (LMS)
- Student Information System (SIS)
- Email and communication platforms
- Virtual meeting platforms
- Device management and cybersecurity systems
Failure and Outage Response
In the event of a system outage or failure:
- Essential systems will be prioritized for restoration
- Temporary alternative platforms may be utilized
- Timely communication will be provided to staff and families
- Systems will be restored only after verification of integrity and security
Technical Support
Technical support is available during School hours through approved support channels. Response times are prioritized based on severity, with critical system outages addressed immediately.